FAQ
Updated: May 20, 2022
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For Foodies
What is 8pron?
It is a food marketplace and networking platform for foodies.
The purpose of 8pron is to connect foodies. The platform is designed to be flexible and tailored for individuals or businesses to have full control in finding what they need and express their love for food
How does it works?
8pron is for foodies. But that's too generic? Yes, it is because there are multiple ways to use it.
You can explore or create something new!
Or just connect with another foodie.
Have question about the product or make special request?
Of course, you can. We know that we (including the providers) don't cover everything. If you need something, please use the contact function
How do I pay?
Once an order has been placed, the provider will get an order notification that needs to be accepted.
If the order isn't accepted within three days, it's automatically cancelled, and you are refunded the total amount.
Once accepted by the provider, the funds are put on hold until the provider fulfils the commitment. After you have received the goods and are satisfied, you have to confi
I am on a dietary requirement, can I still order?
Definitely! Contact the provider for more information regarding any allergen or dietary requirements.
How do I know my order status?
When an order is accepted, your provider will get in touch with you.
You will be notified in emails. Ensure that all 8pron's of emails are put in the safelist or whitelist.
How do I know if my food is hygienically prepared?
All our providers are committed and trained to have the highest standard of food handling. Please feel free to reach out to us using the ‘Contact Us’ form if you have any concerns.
My order is wrong, what can I do?
We are sorry! Kindly contact your provider immediately. If your issue isn't resolved, please contact our team via the Contact Us form for our immediate assistance.
What can I do if I am not satisfied with my order?
We are sorry! We encourage you to contact the provider first and drop us a message using the 'Contact Us' form so that our team can assist you.
How do I cancel an order?
Buyers can mark a paid transaction as disputed after the transaction request has been approved and BEFORE it is marked as “completed”. The Dispute feature is a way for buyers to clearly communicate to providers that if not happy with how the transaction is handled. To resolve a dispute, involvement from admins is required.
IMPORTANT: DO NOT confirm/mark the order completed until you have received the goods and are satisfied.
If you confirm the order as completed, the admins can not do anything after! 8pron doesn't intervene with businesses. However, we provide a standard of guidelines that everyone should follow.
How to do it:
1. The buyer should contact the provider and vice versa for negotiation to cancel the agreement. If both parties agree, the buyer can cancel the order by clicking on the 'dispute' button to notify the admin team.
2. Both parties have to leave a simple note about the cancellation on the in-app messaging (same conversation box) so that the admin team can investigate and process the cancellation and refund accordingly.
For example: "ATTN To 8pron: Please kindly give full/partial OR the specific amount of refund to XXX for the reason of XXX as agreed by both of us (Names of the buyer and seller)". Depending on the cancellation type, commission or services fee will charge, which wouldn't be refunded. Apology for the long instruction. We are just protecting all users and providing fair treatment.
Please kindly refer to the cancellation policy for more information in T&C.
Is the payment & transaction secure?
Yes - of course! 8pron protects both buyer and seller.
To provide even more security - we partnered with third-party financial service Stripe.com
Does 8pron has a smart-app?
For Creators & Partners (Provider/seller/Vendor)
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How to become a provider/seller on 8pron?
It's pretty simple! Sign up and start posting away!
Interested in becoming our partner? learn more!
Can I be a creator?
Yes! Of course you can. This is a place for you to explore and bring on creativity as long it is food related :)
Please bear in mind that all activities, as long they are compliant to your local law and regulations. Then, there is nothing to be worry about.
Not sure and need some guidance? This is what the 8pron team is for. Chat to us today .
Payment methods that 8pron accepts?
Due to health and safety situations, we only accept online financial transactions. We have partnered with STRIPE, a secured third-party financial service for the purpose.
What are the collection methods?
For food/goods, we recommend the below
For Pick-up – Both parties will arrange and agree on a pick-up address/meeting point and time frame. (no longer than 30mins). For Delivery – Provider can personally deliver or use a third-party delivery service, provided this has been communicated and agreed on before order confirmation.
For digital product
Anyway you can safely send to the requester.
When will I get my payout?
STRIPE will handle the payout in 7 to 10 business days once an order has been confirmed, received, and completed without issues.
Any restrictions on what I can sell or provide?
Not really! You can sell just about anything except prohibited products like tobacco, alcohol, medicine, and drugs. Check local authority or get in touch with us for more information if you are unsure.
Can I set the prices for my food?
Definitely! After all, it's your space! You can do as you like!😀
Post a listing in more than one location?
Definitely! This is your call! You can post unlimited listings in different locations!
How often do I need to cook (or provide)?
It is entirely up to you!
Any cost for selling products/services?
No set-up fee
No subscription fee
No sale, no Fee!
Yes, it doesn't cost anything to you, and we only pick a small commission per successful order. It means you will never lose money on this platform.
Together, we are also supporting the local community.
What packaging should I use?
We highly recommend sustainable and biodegradable packaging. The packaging can be purchased via Amazon, eBay, and similar other sources.
Is the platform for the UK only?
Yes! Currently, we are operating in the UK market only. We hope to expand globally in the future. Meanwhile, you can continue using the platform as you see fit. Just ensure that you follow your local authority regulations.
My business/project is quite unique, can we collborate instead?
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